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Refund Policy

The short version

We ship direct from the maker rather than holding stock in a local warehouse. That is what lets us ship free and fully tracked to Australia, New Zealand, the United States, Canada, the United Kingdom and the European Union — and it also means we cannot run a routine returns operation. So this policy is different from most. We would rather you read it before you buy than discover it afterwards.

  • Arrived damaged, faulty, wrong, or never arrived? Send us a photo within 30 days of delivery. We replace it or refund you in full, including shipping. You do not post anything back.
  • Changed your mind, or ordered the wrong size or colour? We do not accept change-of-mind returns. The only exception is orders delivered in the EU/EEA and the United Kingdom, where the law grants a 14-day right to cancel. We honour that in full, and the sections below explain how it works.
  • Gift cards cannot be returned or refunded.

Nothing in this policy limits any right you have under the consumer law that applies where you live.

Change of mind — where it applies and where it does not

We do not accept returns because you changed your mind, because an item did not suit, because you ordered the wrong size or colour, or because it was not what you pictured. The item can be in perfect condition and we will still decline.

This applies everywhere we ship, with two exceptions required by law:

  • Orders delivered in the European Union or EEA — 14-day right of withdrawal. See below.
  • Orders delivered in the United Kingdom — 14-day cancellation right. See below.

Everywhere else, including Australia and the United States, there is no change-of-mind return. This is a direct consequence of shipping from the maker rather than from a local warehouse, and we state it on the product page rather than burying it here.

None of this affects a faulty, damaged, incorrect or undelivered order. Those are covered in full, worldwide, in the next section.

Before you order: if you are unsure about sizing, fit or finish, email us at contact@thegifts4him.com and we will tell you honestly. Every product page carries full dimensions. If you are unsure whether something will arrive in time, a gift card arrives instantly and never misses a date.

Damaged, faulty, wrong item, or never delivered

This applies worldwide, and it is the part of the policy we are proud of.

Please inspect your order when it arrives.

If the item is damaged in transit, defective, or is not the item you ordered — or if your order never arrives — contact us at contact@thegifts4him.com within 30 days of the delivery date. If nothing arrived, contact us within 30 days of the last day of your estimated arrival window.

Include a photograph of the item and its packaging. That is all we need to assess it.

We will replace the item or refund you in full, including any shipping you paid. The choice is yours.

You do not need to post anything back to us. Sending an item back across a border usually costs more than the item is worth, so we do not ask you to do it.

European Union and EEA — 14-day right of withdrawal

If your order is delivered to an address in the European Union or the European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving it, for any reason and without justification. This right applies regardless of the change-of-mind section above, and we do not attempt to limit it.

How it works:

  1. Tell us within 14 days of receiving the goods, by emailing contact@thegifts4him.com. A clear statement that you are withdrawing is enough. We will reply with a returns authorisation and confirm the correct return address for your order. Please wait for that reply before sending anything — parcels that arrive unannounced can go astray, and we cannot refund what we cannot trace.
  2. Send the goods back within 14 days of telling us. The item must be in the same condition you received it: unworn, unused, with tags and in its original packaging.
  3. Return address:
    We send it to you with your returns authorisation.

You pay the direct cost of returning the goods. We are telling you this here, before you order, because the law requires us to and because it is material. We ship internationally, so that cost can be significant on a heavier item — please weigh it before you order.

We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever comes first. The refund includes the standard delivery cost you originally paid, and goes to your original payment method.

We may reduce the refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

If the item is faulty rather than unwanted, do not use this route — the damaged and faulty section above covers you, we pay everything, and you post nothing back.

United Kingdom — 14-day cancellation right

If your order is delivered to a United Kingdom address, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of receiving the goods, without giving a reason.

The procedure, the returns authorisation step, the condition requirements, the return address, who pays for return postage and the refund timeframe are all the same as the EU/EEA section above.

Australia — consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees apply to faulty goods, goods that are not as described, and goods that are not fit for their purpose. They do not create a right to return goods because you changed your mind, and nothing in this policy limits them.

Other countries

We ship to Australia, New Zealand, the United States, Canada, the United Kingdom and the European Union. Wherever the law where you live gives you a stronger right than this policy does, that law applies and we will honour it. Contact us and tell us where you are.

Items we cannot accept back

  • Gift cards.
  • Personalised, engraved or made-to-order items, once production has begun.

Statutory rights, including the EU/EEA and UK withdrawal rights above, may still apply to some of these items. Contact us if you are unsure.

Exchanges

If an item arrived damaged, faulty or incorrect, we send a replacement. That is the fastest route and it costs you nothing.

We do not otherwise operate exchanges, including for size or colour. Where you have a statutory right to withdraw, return the item under that right and place a new order once your refund has been processed.

Refunds

For damaged, faulty, wrong or undelivered orders, we tell you the outcome as soon as we have reviewed your photograph — usually within 2 business days. Approved refunds are issued to your original payment method within 10 business days.

For statutory withdrawal returns, the timeframes in the EU/EEA and UK sections above apply.

Your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since we told you a refund was approved and you have not seen it, contact us at contact@thegifts4him.com.

Contact

TheGifts4Him (ABN 96 205 422 789), Unit 305, 38 Bryden St, Windsor QLD 4030, Australia. Phone +61 426 066 704. Email contact@thegifts4him.com

We answer every message. If you have a question about whether something is covered, ask before you order — we would rather talk you out of a purchase than sell you the wrong thing.