Answered before you ask.
20 questions shown
An estimated 7–10 business days, door to door, anywhere we ship. The estimate is shown on every product page before you pay.
We ship direct from the maker rather than holding stock in a local warehouse. It is slower than a domestic warehouse, and it is the reason the price is what it is.
Free, on every order, to 32 countries. No minimum spend and no surcharge for remote addresses.
We ship to 32 countries. If checkout accepts your address, we ship there.
Yes. A tracking link is emailed the moment the parcel ships, and it stays live until delivery.
No. Duties and import taxes are calculated and charged at checkout for your country, so the courier never asks the recipient for money.
Not currently. One free tracked service, one honest window — rather than an express option that still depends on the same origin.
No. No wrapping paper, no boxes, no ribbon. It arrives in protective retail packaging, and we show you a photo of exactly that on every product page.
A free digital gift note, emailed to him as a card on a date you choose. You can also ship straight to him, and have delivery confirmation sent to you.
On the date you pick — not on dispatch. That is the whole point: the note lands when it should, even if the parcel is still moving.
Yes. Tick "Ship straight to him" and enter his address at checkout. You never handle the parcel.
No prices are included in the parcel or the gift note.
Send us a photo within 30 days of delivery and we replace it or refund you in full, including shipping. You do not post anything back.
If tracking stalls or the parcel is lost, we replace or refund. You are not the one chasing the courier — we are.
No manufacturer warranty is offered. The 30-day damage and non-delivery cover is what you get, and it is stated before you pay.
No. Nothing in our policy limits rights you have under the consumer law of your own country.
Email the concierge as fast as you can. Before dispatch we can usually change an address or cancel; after dispatch we cannot recall a parcel in transit.
Every product page has an arrival planner. Enter the date and it tells you plainly whether it works, including when it will not. If it will not, order 10 days ahead or send a gift card.
Seconds after payment, straight to the email you enter — or on the morning of the date you schedule. No expiry and no fees.
No. Gift cards are non-refundable and cannot be exchanged for cash.